Terms & Conditions

1. Agreement to Terms

By accessing or using Horizon East travel services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our services.

2. Service Description

Horizon East provides curated travel experiences to South Korea, including:

• Travel package bookings and arrangements
• Accommodation reservations
• Cultural experiences and guided tours
• Transportation coordination within Korea
• Travel consultation and support services

3. Booking and Payment

• All bookings require a deposit of 30% of total package cost
• Full payment is due 45 days before departure
• Prices are quoted in Singapore Dollars (SGD)
• International flights are not included unless specified
• Payment can be made via bank transfer or credit card

4. Cancellation Policy

• 60+ days before departure: Full refund minus 10% admin fee
• 45-59 days before departure: 50% refund
• 30-44 days before departure: 25% refund
• Less than 30 days before departure: No refund
• We strongly recommend travel insurance

5. Travel Requirements

• Valid passport required (6 months validity from return date)
• Travelers responsible for obtaining necessary visas
• Minimum age for solo travelers: 18 years
• Health requirements as per Korean immigration
• Travel insurance strongly recommended

6. Liability Limitations

Horizon East's liability is limited to:

• Services directly provided and paid for
• Maximum liability not exceeding package cost
• No liability for force majeure events
• No liability for third-party service providers
• Travelers assume personal risk for activities

7. Code of Conduct

Travelers must:

• Respect Korean customs and traditions
• Follow guide instructions and temple protocols
• Behave respectfully toward local communities
• Arrive punctually for scheduled activities
• Not engage in illegal activities

8. Changes to Itinerary

Horizon East reserves the right to modify itineraries due to weather, safety concerns, or circumstances beyond our control. We will provide reasonable alternatives when changes occur.

9. Dispute Resolution

• Initial concerns addressed through direct communication
• Formal complaints submitted in writing within 14 days
• Mediation available for unresolved disputes
• Governed by laws of Singapore
• Jurisdiction: Singapore courts