Privacy Policy

Introduction

Horizon East is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our travel services.

Information We Collect

• Contact information: name, email address, phone number
• Travel preferences and booking details
• Payment information for travel packages
• Passport details when required for bookings
• Website usage data through cookies and analytics

How We Use Your Information

• Processing and managing your travel bookings
• Communicating with you about your journey
• Providing customer support and assistance
• Improving our services and website experience
• Sending relevant travel information with your consent

Data Protection

We implement appropriate security measures to protect your personal data:

• Encrypted data transmission and storage
• Restricted access to personal information
• Regular security audits and updates
• Secure payment processing systems
• Staff training on data protection

Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time

Data Retention

• Contact form submissions: 3 years
• Booking records: 5 years
• Financial records: 7 years (legal requirement)
• Marketing data: until consent withdrawn